Faqs

Our watch straps come in a range of sizes to cater to various wrist dimensions. We currently offer 4 lug width options (18, 20, 21 & 22mm) and two lengths - small and regular with large coming in the near future. To find the perfect size for your wrist, please refer to our sizing guide which is located under the "Learn" tab > "Guides" or feel free to contact our customer support team for personalized assistance.

We understand the importance of getting this right. Take a look at the guides we've prepared to aid you in this process. They can be found under the "Learn" tab > "Guides"

Currently, we provide two types of watch straps: leather and elastic loop (nylon) straps. Our leather straps are crafted using the finest quality full grain leather. For more information on the types of leather we provide, please check out the leather selection page under the "Discover" tab.

All House of Noori leather watch straps are crafted from full grain leather. To get more information on why full grain leather is better than genuine leather please check out our "Learn" tab> "Knowledge Hub" section on the website.

We're working on offering custom watch straps in the future but right now this option isn’t available. Stay tuned for further details!

Leather Straps: While leather watch straps can handle a certain level of moisture, they are not typically recommended for prolonged exposure to water. Water can affect the appearance and longevity of the leather over time. If your leather strap gets wet, it's best to dry it gently and avoid excessive exposure to water. Elastic loop straps are often water-resistant or water-friendly. Nylon is a synthetic material that tends to dry quickly and is less susceptible to water damage compared to natural materials like leather. While elastic loop nylon straps can handle light water exposure, it's still recommended to avoid prolonged submersion or exposure to harsh conditions to ensure their longevity. It's important to note that the water resistance of a watch strap is separate from the water resistance of the watch itself. If you plan to wear your watch in water, it's essential to consider both the watch's water resistance rating and the suitability of the strap material for water exposure. Always check the product descriptions or contact our customer support team for specific information about the water resistance of our watch straps.

All leather straps purchased include a 316L stainless steel brushed buckle. If you desire a different colour (we offer Rose Gold and Gold), you can add one through any leather product page by clicking the +Buckle or through the Buckles product page in accessories. We currently only offer Regular Brushed Buckle.

Proper care and cleaning are essential to maintaining the appearance and longevity of your watch strap. Here are some tips to help you care for and clean your watch strap based on its material: Leather Straps: Avoid prolonged exposure to water and moisture to prevent damage to the leather. Clean the strap with a soft, damp cloth to remove dirt and sweat. Avoid using excessive water. For deeper cleaning, you can use a leather cleaner specifically designed for watch straps. Follow the product instructions. Allow the strap to air dry away from direct sunlight and heat sources. Apply a leather conditioner periodically to keep the leather supple and prevent it from drying out. Nylon Loop Straps: Remove the strap from the watch before cleaning. Wash the strap by hand using mild soap and lukewarm water. Gently scrub with a soft brush if needed. Rinse thoroughly and allow the strap to air dry. Nylon straps can be prone to color fading over time, so minimize prolonged exposure to sunlight. Remember, proper care can significantly extend the life of your watch strap. It's important to treat each strap according to its specific material. If you're unsure about cleaning methods or have a specific concern, don't hesitate to contact our customer support for guidance tailored to your watch strap's material and style.

We're continually replenishing our products to make sure you have what you need! Occasionally, it might take a bit before they're back in stock. Remember to subscribe so we can notify you when items are restocked. Additionally, some straps might offer a pre-order option from time to time, providing you with an early opportunity to secure them. This way, you'll stay informed and can get your hands on them before they run out!

All our leather straps come with a lifetime warranty. This warranty safeguards against any problems related to materials or craftsmanship. This coverage encompasses everything except accidental damage and regular wear and tear. If you need a replacement due to any covered issue, please reach out to us at info@houseofnoori.com Your happiness and confidence in our products are our top priorities, and we strive to provide you with a positive shopping experience.

We offer a range of convenient and secure payment methods to ensure a smooth shopping experience:

Credit and Debit Cards: We generally accept major credit and debit cards, including Visa, MasterCard, American Express, etc. These payment methods offer a quick and straightforward way to complete your purchase.

PayPal: Unfortunately, we do not accept PayPal.

Apple Pay and Google Pay: Depending on your device and location, you might have the option to use Apple Pay or Google Pay for seamless and secure payments.

Look for the available payment options during the checkout process. If you have any concerns or questions about payment methods, don't hesitate to contact customer support for assistance.

Please view our Returns & Refunds page located under "Get Help" for further details.

Once your order is processed and confirmed, we strive to ship it out within 1-2 business days. Delivery times may vary depending on your location. Please take a look at our Shipping page for further details.

Yes, we often offer international shipping to customers around the world. However, the availability of international shipping and the specific countries we ship to may vary. Please take a look at our Shipping page under "Get Help" for further details.

The shipping cost will be calculated and displayed during the checkout process based on your delivery address and order value. Please take a look at our Shipping page for further details.

During the checkout process, you'll typically have the opportunity to review the available shipping options and associated costs before completing your purchase. To get an accurate estimate of the shipping cost for your specific order, it's recommended to proceed to the checkout page. There, you can input your shipping address and select your preferred shipping method to see the exact shipping cost. If you have any concerns or questions about shipping costs, you can reach out to our customer support for clarification and assistance.

Absolutely - as soon as your order is shipped, you will receive a shipping confirmation email with a tracking number. Both, DHL express and standard post will have tracking numbers.

Cancelling an Order:
Once an order has been placed, we are unable to cancel the order. Please review your order carefully before completing the checkout process.

Modifying an Order:
Modifying an order might be possible if you act quickly after placing it. However, it's important to keep in mind that changes might not always be feasible, especially if the order has already been processed or shipped. If you need to modify your order (e.g., change address or add products), contact customer support as soon as possible. They can inform you whether modifications are possible and guide you through the process if applicable.

Yes - we’d be thrilled to chat with you directly on this so please get in touch with us via our contact us page

Sunny Singapore! Our team is committed to ensuring your shopping journey is smooth and hassle-free. We're here to address any queries you might have about your order.

Absolutely! Feel free to contact us directly for a chat.

Once you've successfully placed an order and your payment has gone through, we can't apply a discount code afterward. Why? Well, our system is built to swiftly and smoothly handle orders. Once you've gone through the checkout, your order gears up for processing, and all the specifics, including the price, are locked in to ensure things move along seamlessly.

But don't worry! Depending on the discount code's terms and conditions, you can totally use it for your next order. We're here to make sure you get the best deals.

Please reach out to us via our contact us page or you may also message us on Instagram.